Frequently Asked Question

US Sellers looking to expand customer base into Mexico through Walmart Mexico marketplace. 

It is a cost-efficient and reliable cross-border service where you may reach about 99% of MX population. Transit time 3-5 business days after customs clearance. 

Once you have obtained your Walmart Mexico Partner ID and are onboarding or already selling on the Walmart Mexico Marketplace complete the landing page at the below link:  https://walmart.estafetausa.com/

This is a flexible program that allows all size sellers to participate, hence, there is no restrictions, besides particular product categories.

We recommend: 

Small ground if your items are 2 lbs or less. 

Standard ground for any other items. 

Express if your orders are 1 lb 

Yes, we do, the factor is 166 for all our services, including Express. 

L”xW”xH” / 166 = lbs 

End user categories in electronics, personal care, home improvement, furniture and many more. Please refer to the restriction’s list of items here. 

It is not mandatory, but if you already have one you may use it to receive undeliverable items. 

Estafeta offers a MX hub to receive the undeliverable items or returns, where it can be imported back to the US or process for re-delivery. 
 
Returns may be held for up to 30 calendar days free of charge. After that period you may decide to dispose, re-ship or return back to the US for additional fees. 

You will receive 2 invoices with the charges incurred: one with the duties and a second with transportation/handling charges, all itemized. 

Yes, all orders have a tracking number that may be inquired via web or you may also integrate a Web Service tracking app. 

It will be returned to one of our hubs in MX border. From there you may choose to import back to the US, re-deliver the order or dispose the item. Additional fees apply for any of the 3 options you decide to make. 

If you have provided a MX-address undeliverable orders will be automatically return to your location, at no additional fees. 

Yes, you may set your account to return automatically items, or consolidate on a time-basis the undeliverable and returns. Based on the handling of your orders additional fees are applied. 

For customer returns you need to provide a label to your customer that directs their orders to our MX hub location at the border. Transportation within MX fees and handling crossborder fees are applied. For some instances duties may also be due when returning high value products.  

From there we will take care of customs clearance and cross-border back to the US. 

The US domestic return label may be either provided by you, or we may quote the service based on your needs. 

Yes, it is possible. Redelivery of orders is $7.00 for 10 lbs and $0.65 additional lb.